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The best way to approach this hotel is with the understanding that the front half is a 4 star resort and the back half is 2 at best and consumers are treated as such. Do not ignore the negative reviews of this hotel on this site, they are absolutely correct.
Where do I begin? It is not. The 10 person jacuzzi is lukewarm at best, as a matter of fact I was freezing with goosebumps.
As far as I know either could be easily be true, but both are dishonest and wrong. We paid for the lateral marina view room the room lacking basic amenities but absolutely could not sleep as it was directly above a strip club.
Do not pay extra for these rooms, they are awful. Frustrated and annoyed at this hotel, I went to the front desk in the middle of the night and asked for help, earplugs, or a room change, something. I have never been met with such aggression and open hostility. I was floored and started crying. It was awful. In the middle of the night we finally moved into a front room quiet, with basic amenities but now we had separate beds so much for our romantic get away.
The way we were treated was beyond rude, beyond inhospitable. It was abusive, threatening and hostile. A "4 star resort" has one job, make a comfortable place for people to sleep. Keeping consumers happy, when it cost nothing, is marketing my boyfriend is in travel marketing - he was appalled. On Sunday as we checked out we were asked to leave our contact information so she could contact us directly when she returned to work Monday. Needless to say we never heard from her or anyone at Melia.